Frequently Asked Questions
How long does shipping take?+
Standard products ship within 1-3 business days. Personalized items take 3-5 business days to craft before shipping.
Can I return an item?+
Unused items can be returned within the legal 14-day withdrawal period. Personalized items are made-to-order and are not eligible for return.
How should I care for my jewelry?+
Avoid contact with perfume and water, and store in its box when not in use.
Can I change my personalized order?+
Contact us within 2 hours of placing your order, before production begins, to make changes.
You can find our Privacy Notice (KVKK) and Distance Sales Agreement here.